Terms of service
Terms of Service
Welcome to Bloomstead! These Terms of Service outline the rules and conditions for using our website and purchasing from our store.
By accessing our site and/or purchasing something from us, you agree to be bound by the following terms.
1. General Information
Bloomstead is an Australian-owned small business offering handcrafted artificial flower arrangements. All products are made to order and designed with care.
You must be at least 18 years old to use this website or make a purchase.
2. Products
All Bloomstead arrangements are made by hand and may vary slightly in colour, shape, or design. Photos on our website are for reference and inspiration. We do our best to match them closely, but small variations are part of the charm of handcrafted pieces.
3. Pricing
All prices are listed in Australian Dollars (AUD) and include GST (where applicable). Prices are subject to change at any time without notice.
4. Orders & Payments
Orders are confirmed once payment is received. We reserve the right to cancel or refuse an order if we suspect fraud, pricing errors, or stock availability issues.
5. Shipping
We ship Australia-wide. Estimated delivery times are provided at checkout but may vary due to courier delays or public holidays. Bloomstead is not responsible for delays once your order has left our studio.
6. Returns & Refunds
As our products are made to order, we do not offer returns for change of mind.
If your item arrives damaged or is not as described, please contact us within 7 days of delivery. More details are outlined in our Returns & Refunds Policy.
7. Intellectual Property
All images, logos, branding, and content on our website and social media channels belong to Bloomstead. Please don’t use them without permission.
8. Privacy
We respect your privacy and will never share your personal information with third parties, except where necessary to complete your order (e.g. shipping services). See our Privacy Policy for more.
9. Changes to Terms
We may update these Terms of Service from time to time. Continued use of our site after changes are made means you accept those changes.